Citizens Advice is a leading UK charity dedicated to providing free, independent, and confidential advice to people facing a wide range of everyday challenges. With a network of local offices across England, Wales, and Northern Ireland, the service helps millions of individuals each year navigate issues related to debt, benefits, housing, employment, consumer rights, and more. Known for its commitment to fairness and accessibility, Citizens Advice plays a vital role in empowering communities, tackling social inequalities, and influencing public policy through evidence-based research and advocacy.
The Citizens Advice Chief executive is Clare Moriarty. In this organization 7000 employees where working. Looking forward at the official contact details of Citizens Advice here. Let’s see detail.
National Phone Line Contacts
You can contact an adviser through national phone service:
Adviceline (England): 0800 144 8848
Advicelink (Wales): 0800 702 2020
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884.
Call their debt helpline
You can call debt helpline if you’re having issues with money – for example if you’re struggling to pay your bills.
Debt helpline: 0800 240 4420
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420.
Call consumer helpline
Citizens Advice consumer helpline: 0808 223 1133
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
To contact a Welsh-speaking adviser: 0808 223 1144
How to complain: Feedback and complaints
Citizens Advice Client Services team
Telephone: 03000 231 900
Monday to Friday, 9am to 5pm
Email: feedback@citizensadvice.org.uk
If you’re complaining about immigration advice
You can complain to them or to the Office of the Immigration Services Commissioner (OISC).
You should complain to the OISC within 12 months of getting the advice if you can.
Office of the Immigration Services Commissioner (OISC)
5th Floor
21 Bloomsbury Street
London WC1B 3HF
Tel: 0345 000 0046
Fax: 020 7211 1553
Email: info@oisc.gov.uk
Media Relations/Press Inquiries/News and media enquiries
Their news team can only answer questions from journalists and other media professionals. If you need help, you can check their online advice or talk to an advisor.
Contact on 03000 231 080 or press.office@citizensadvice.org.uk.
To get in touch out of hours call 0845 099 0107.
Citizens Advice Cymru
Contact 03000 231 080 or press.office@citizensadvice.org.uk.
Scotland
Citizens Advice Scotland is a separate organisation. For media enquiries contact Tony Hutson on 0131 550 1010 or 07774 751655.
Other useful contacts
If your query relates to advertising, marketing or branding, email brand@citizensadvice.org.uk to speak to their communications team.
Source: Citizens Advice