The Crown Commercial Service (CCS) is the UK government’s central procurement agency, responsible for helping public sector organisations achieve better value by sourcing goods and services efficiently. Operating under the Cabinet Office, CCS manages commercial deals, frameworks, and purchasing agreements across areas such as technology, professional services, construction, and facilities management. By combining the buying power of thousands of public bodies, CCS supports cost savings, transparency, and improved commercial outcomes, ensuring taxpayer money is spent effectively while enabling high-quality public services nationwide.
In this post, we’ve provided contact details of Crown Commercial Service (CCS), such as customer service centre email address, online complaint form, press office email address, etc. So, let’s see!
Customer Service Centre
You can also contact them by email or phone
Email: info@crowncommercial.gov.uk
Telephone: 0345 410 2222
When calling their customer service centre, be ready to give: your name, job title, organisation, email and any relevant framework numbers or departments.
CCS customer services team is available Monday to Friday, 9am to 5pm.
Online Complaint
To make a complaint with the crown commercial service, please visit this online complaint form and submit your complaint.
Press Office
Crown Commercial Service’s communications team is available to help with media enquiries. The press office is open for media enquiries Monday to Friday, 9am to 5pm.
If you are a journalist with a question about their work you can email pressoffice@crowncommercial.gov.uk.
Supplier service desk
Contact: Supplier service desk
Telephone 0345 010 3503
Email supplier@crowncommercial.gov.uk
9.00am to 5.00pm Monday to Friday
Customer service desk
Contact: Customer service desk
Email info@crowncommercial.gov.uk
Telephone 0345 410 2222
9.00am to 5.00pm Monday to Friday
Freedom of Information
To make a request of information under “Freedom of Information, please use this email foi-team@cabinetoffice.gov.uk
Source: Crown Commercial Service