The Vehicle Certification Agency (VCA) is the UK’s official approval authority responsible for certifying vehicles, components, and systems to ensure they meet national and international safety, environmental, and performance standards. Operating under the Department for Transport, the VCA works with global manufacturers to test and validate cars, motorcycles, trucks, buses, and specialized vehicles before they enter the market. Known for its rigorous testing, technical expertise, and regulatory oversight, the agency plays a crucial role in enhancing road safety, reducing emissions, and maintaining consumer confidence in the automotive industry.
In this post, we’ve provided contact details of VCA (UK), such as office locations, email address, helpline number, etc.
VCA Office Locations United Kingdom
VCA Headquarters: Bristol
No 1 The Eastgate Office Centre
Eastgate Road
Bristol BS5 6XX
Midlands
VCA Midlands Centre
Watling Street
Nuneaton CV10 0UA
Telephone: +44 (0)24 7632 8421
Fax: +44 (0)300 003 2199
Bedford
Millbrook Proving Ground Limited
Millbrook
Nr Ampthill
Bedford MK45 2JQ
Telephone: 0300 3305797
Leatherhead
VCA Dangerous Good Office
Ashcombe House
5 The Crescent
Leatherhead
Surrey KT22 8DY
Telephone: +44 (0)1372 226110
Make an FOI Request: Freedom of Information requests
FOI Request
Vehicle Certification Agency
Eastgate Office
1 Eastgate Road
Bristol BS5 6XX
Tel: 0300 330 5797
FOI Advice Team Email: foi@vca.gov.uk
Contact VCA
Office and general enquiries
Eastgate Office Centre
1 Eastgate Rd
Bristol BS5 6XX
Telephone: 0300 330 5797
They aim to respond within 20 working days.
They may send your personal data to other transport organisations if they are best placed to answer your enquiry.
Media Enquiries
For media enquiries, please use their Get in touch form and select the appropriate option.
If you are not a member of the media, please use their central number: 0300 330 5797
Complaints and Appeals Procedure
Complaints
Complaints relating to any of the VCA’s services, activities or personnel are to be sent to the Head of Central Quality, accompanied by a suitable statement giving the grounds for the complaint, as well as any supporting evidence.
By email – complaints@vca.gov.uk (marked for the Head of central Quality)
By post –
The Head of Central Quality
Vehicle Certification Agency
No 1, The Eastgate Office Centre
Eastgate Road
Bristol BS5 6XX
The VCA aims to acknowledge complaints within 5 working days.
Appeals
Appeals regarding a decision made by the VCA will normally only be considered if received within 10 working days from the date of the decision appealed against. Your appeal should be accompanied by a suitable statement giving the grounds for the appeal, as well as providing any supporting evidence.
By email – complaints@vca.gov.uk (marked for the Head of central Quality)
By post –
The Head of Central Quality
Vehicle Certification Agency
No 1, The Eastgate Office Centre
Eastgate Road
Bristol BS5 6XX
Feedback and contact information
If you need information on about the official website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: communications@vca.gov.uk
Call: 0300 330 5797
Write to them at:
Communications Team
No 1 The Eastgate Office Centre
Eastgate Road
Bristol BS5 6XX
Reporting accessibility problems with the official website
They’re always looking to improve the accessibility of their official website. If you find any problems not listed on the official page or think they’re not meeting accessibility requirements, email them at: communications@vca.gov.uk.
Source: VCA (UK)