Tower Hamlets is a vibrant and diverse borough located in East London, known for its rich cultural heritage, modern developments, and historic landmarks. Home to areas such as Canary Wharf, Whitechapel, and Brick Lane, the borough blends global finance with multicultural neighbourhoods and thriving local communities. Governed by Tower Hamlets Council, it provides essential public services including housing, education, social care, and environmental management. With rapid regeneration, strong transport links, and a dynamic population, Tower Hamlets remains one of London’s most distinctive and fast-growing boroughs.
In this post, we’ve provided contact details of Tower Hamlets.
Office Address/Office Location
Have a question, comment, or need support? They’re here to help.
Tower Hamlets Town Hall
160 Whitechapel Road
London E1 1BJ
Tower Hamlets Contact Details
Council Tax
For enquiries about bills, payments, discounts or account updates, please fill out this online form.
Housing
For help with social housing, repairs, homelessness, or other housing issues, please visit this page.
Parking
For enquiries about parking permits, fines or anything else to do with parking, please visit this page.
Contact another council service
Looking for a different council service? Get in touch with the right team for help with your enquiry.
Contact your Councillor
Get in touch with a councillor if you have a question or need help with a local issue.
Contact by phone
Key contact numbers for services around the council:
- Council hotline and switchboard: 020 7364 5000
- Business Rates: 020 7364 5010
- Children services: 020 7364 5006
- Council tax: 020 7364 5002
- Electoral services: 020 7364 0872
- Environmental health including: 020 7364 5008
– licensing
– trading standards
Environmental health: 0207 364 5000
– noise nuisance (out of hours response Thursday to Sunday, 8pm to 3.30am)
- Housing Management services: 020 7364 5015
- Housing benefits: 020 7364 5001
- Housing Options: 020 7364 7474
more…
- Parking services: 020 7364 5003
- Pest control: 0207 364 5007
- Planning and development: 020 7364 5009
- Urgent social care for adults: 0300 303 6070
- Streetline: 020 7364 5004
- Workpath: 020 7364 3727
- Emergency out of hours: 020 7364 7070
When calling 020 7364 5000 say the name of the person, team or department you wish to speak to.
Report a problem
Report issues like dumped rubbish, antisocial behaviour, abandoned vehicles or anything else you think they should know about.
Whistleblowing
All staff, including temporary and agency workers, can speak up about concerns involving wrongdoing, illegal activity, or risks to public health and safety.
Please contact Ms Janet Fasan at Whistleblowing@towerhamlets.gov.uk or call the Monitoring Officer’s office on 020 7364 4800.
OR you can fill out this form online to submit your query.
Compliments
They welcome your feedback including thank-yous and compliments on their services.
Emergency contacts
Police
Dial 101 to contact the police non-emergency line. In an emergency always call 999.
You can call 101 to report anti-social behaviour or crime that has already happened, seek crime prevention advice or make them aware of any policing issues in your local area.
Hate crime reporting: 0800 138 0521 – 24 hour freephone number
To report any kind of hate crime anonymously including, racial and other kinds of harassment motivated by someone’s age, disability, faith or sexual orientation. Your information will then be passed on to the appropriate council team for a report to be filed and for action if necessary.
Housing association contact numbers
A2 Dominium: 0800 432 0077 – emergencies only
ARHAG: 0207 424 7370
East End Homes: Out of hours 108003761637
Emergency Repairs 0300 123 0728
East Thames: 08456000830 – 24 hours
Family Mosaic: 24/7 Emergency call-out 03001233456
Gateway Housing Association: Out of hours emergency 0800 085 6064
Gallions HA: Out of hours control centre 0300 123 1237
The Guinness Trust: Out of hours 0845 413 672
London & Quadrant: Out of hours 0800 015 6536
Metropolitan HA: Out of hours 0845 070 7711
Metropolitan Housing Trust: 020 8976 1046
Old Ford HA: 01732 781967 and 01732 884799
One Housing Group: 0300 123 99 66.
Source: Tower Hamlets