Southampton City Council is the local authority responsible for governing the coastal city of Southampton in South East England. The council oversees a wide range of public services, including education, housing, transport, social care, waste management, and environmental initiatives that support the daily needs and wellbeing of residents. Known for its commitment to sustainable development, economic growth, and maintaining high-quality public services, Southampton City Council plays a key role in shaping the city’s future, enhancing local infrastructure, and fostering vibrant, resilient communities across this historic and modern port city.
In this post, we’ve provided contact details of Southampton City Council.
Adult social care general enquiries
Please contact your caseworker directly if you are struggling to pay your social care bill. For other enquiries:
Telephone: 023 8083 3003
Outbound calls from the council will display 023 8083 4777.
Benefits and welfare general enquiries
Telephone: 023 8083 3009
Lines are open:
Monday: 8.30am to 5pm
Tuesday: 8.30am to 5pm
Wednesday: 9am to 5pm
Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm
Closed bank holidays
Out of hours service for homelessness caused by an emergency:
Telephone: 023 8023 3344
Outbound calls from the council will display 023 8083 4777.
Bins and recycling general enquiries
Telephone: 023 8083 3005
Lines are open:
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 9am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
Closed bank holidays
Outbound calls from the council will display 023 8083 4777.
Children and general enquiries
To contact them about children’s social care:
Telephone: 023 8083 3004
Lines are open Monday to Friday, 8.30am to 5pm. Closed on bank holidays.
For emergencies outside of these times:
Telephone: 023 8023 3344
For education queries, please select ‘Schools and learning’ from the dropdown menu.
Outbound calls from the council will display 023 8083 4777.
Council Tax
Telephone: 023 8083 3009
Opening hours are:
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 9am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
Closed bank holidays
Outbound calls from the council will display 023 8083 4777.
Environmental Issues
Telephone: 023 8083 3005
Lines are open:
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 9am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
Closed bank holidays
For emergencies related to environment outside of these times:
Telephone: 023 8023 3344
Outbound calls from the council will display 023 8083 4777.
Housing and Rent
Telephone: 023 8083 3006
Lines are open:
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 9am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
Closed bank holidays
Out of hours service for emergency repairs and homelessness as a result of an emergency: Telephone: 023 8023 3344
Outbound calls from the council will display 023 8083 4777.
Parking and Travel
Telephone: 023 8083 3008, lines are open:
Monday 8.30am – 5pm
Tuesday 8.30am – 5pm
Wednesday 9am – 5pm
Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
Closed bank holidays
For emergencies related to highways outside of these times: 023 8023 3344
Outbound calls from the council will display 023 8083 4777.
Planning and building control
Telephone Planning: 023 8083 3006
Telephone Building Control: 023 8083 3006 (option four)
Telephone HMO licensing: 023 8083 3005
Lines are open:
Monday: 8.30am to 5pm
Tuesday: 8.30am to 5pm
Wednesday: 9am to 5pm
Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm
Closed bank holidays
Outbound calls from the council will display 023 8083 4777.
Schools and learning
Telephone school admissions: 023 8083 3004
Lines are open:
Monday-Friday: 8am to 4pm
Closed bank holidays
Outbound calls from the council will display 023 8083 4777.
General Enquiries
You can also call their switchboard, during the times below, who can direct you to the relevant department: 023 8083 3000.
Monday: 8.30am to 5pm
Tuesday: 8.30am to 5pm
Wednesday: 9am to 5pm
Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm
Closed bank holidays
Textphone and Minicom users can dial 18001 in front of any of their full telephone numbers to contact a council services via the British Telecom Text Relay service.
Should you need it, their address is Southampton City Council, Civic Centre, Southampton, SO14 7LY.
Outbound calls from the council will display 023 8083 4777.
Source: Southampton City Council