FedEx UK is a leading courier and logistics provider offering reliable domestic and international shipping services across the United Kingdom. As part of FedEx, the company is known for its fast delivery network, real-time parcel tracking, and secure transportation solutions for businesses and individuals. From next-day UK delivery to time-definite international shipping, FedEx provides flexible courier services designed to meet urgent, e-commerce, and business logistics needs.
In the UK, FedEx supports global trade by connecting customers to more than 220 countries and territories through advanced logistics technology and customs clearance expertise. Businesses rely on FedEx UK for express parcel delivery, freight services, supply chain solutions, and dependable cross-border shipping. With a strong focus on speed, reliability, and customer support, FedEx UK remains a trusted choice for international courier services, business shipping solutions, and efficient package delivery.
FedEx UK Head Office Address/Headquarters Address
This address serves as the registered office and main administrative headquarters for FedEx operations in the United Kingdom.
A customer usually doesn’t visit the FedEx UK head office for routine shipping, but the address can still be useful for several official and administrative purposes.
The FedEx UK head office / headquarters is located at:
FedEx Express UK Limited
Express House
Holly Lane
Atherstone
Warwickshire CV9 2RY
United Kingdom
What customers can use the head office address for
– Sending formal correspondence
– Filing claims or dispute documentation
– Legal & regulatory communication
– Business & partnership communication
– Registered post for official matters.
Customer Care Number/Contact Number/Toll-Free Number
Here are the main FedEx UK customer care / contact numbers you can use for support:
General Customer Support (UK)
0345 600 0068
International / Shipment Support
+44 345 607 0809
Freight / Heavy Shipments (over 68 kg)
800 289 747
Toll-Free
The UK 0800 / 0808 numbers are typically free to call.
The 0345 number is a standard-rate UK number, usually included in mobile/landline call plans.
These phone numbers/contact numbers can be useful for:
Tracking or delivery issues
Delayed or missing packages
Customs clearance questions
Billing & account support
Pickup scheduling
Claims for damaged shipments
How to talk to a real person faster at FedEx UK?
Talking to a real person at FedEx UK can feel slow if you get stuck in the automated system. Here are the fastest and most reliable ways to reach a live agent.
Call the right number at the right time
Best number: 0345 600 0068
Best calling times:
Early morning (7:30–9:00 AM UK time)
Mid-week (Tue–Thu)
Avoid Friday peak times
Fast IVR shortcuts to reach an agent
When the automated system starts:
Say “Representative” or “Agent” clearly
Say “Lost package” or “Complaint”
Press 0 repeatedly if menu prompts allow
Stay silent after prompts if asked for tracking details
These actions often trigger transfer to a human operator.
Use live chat (often faster than phone)
FedEx UK offers a virtual assistant that can escalate to a human agent if needed.
Tip: Choose options like “delivery problem” or “speak to agent.”
FedEx UK CEO Email Address
There is no publicly listed CEO specifically for FedEx UK in the same way as the global FedEx CEO. The UK operation is part of FedEx Express Europe, and leadership is handled by regional and managing directors rather than a single UK CEO.
Global CEO (corporate escalation)
Raj Subramaniam — President & CEO, FedEx
Email: rsubramaniam@fedex.com
(corporate email format; responses not guaranteed)
FedEx UK Email Format
FedEx UK does not publish a general directory of employee emails, but the company follows standard corporate email patterns. Knowing the format can help when addressing business communications or escalation requests.
Common FedEx email format
The most widely used structure is:
firstname.lastname@fedex.com
Other possible formats (less common)
In some cases, variations may be used:
firstinitiallastname@fedex.com
firstnamelastname@fedex.com
FedEx UK email address for complaints
FedEx UK does not publish a direct public complaints email address. Instead, they route complaints through their official support system to ensure cases are tracked and resolved properly.
Use the FedEx UK contact form:
Submit a complaint or feedback
FedEx states complaints should be submitted via the contact form so the right team can respond.
Alternative written complaint option
If you need to send a formal written complaint:
FedEx Express UK Limited
Express House, Holly Lane
Atherstone
Warwickshire CV9 2RY
United Kingdom
Use recorded delivery for legal or formal disputes.
Source: FedEx UK