Aberdeen City Council is the local authority responsible for governing the city of Aberdeen in northeast Scotland, delivering key public services and supporting the region’s economic and community development. The council oversees education, housing, transport, social care, environmental services, and cultural initiatives, ensuring that residents receive high-quality support and infrastructure. Known for its focus on sustainability, innovation, and urban regeneration, Aberdeen City Council plays a central role in shaping the city’s growth, fostering vibrant communities, and maintaining Aberdeen’s position as a key hub for energy, business, and culture in Scotland.
In this post, we’ve provided contact details of Aberdeen City Council.
Phone Number
If you can’t resolve your issue online, call the number for the relevant service as detailed below:
Their Community Support team can be contacted on 0800 0304 713
They can support with crisis grant applications Monday to Friday 9am-5pm only.
This is not a medical helpline, if you require medical assistance, you should contact your GP, or call NHS 24 on 111.
Request a gas repair including emergencies (Council Tenants)
If you are experiencing a problem with a gas appliance such as a gas central heating, hot water or other boiler issues, including a leaking heating system you should call Sureserve (previously Gas call):
01224 937 788 (open 24hrs, 7 days a week)
Contact Centre
03000 200 292 Monday to Friday, 9am to 5pm, for:
– Make a payment – automated payment line available 24 hours a day
– Housing including housing repairs
– Council tax, benefits and business rates
– Waste, planning, environmental health and trading standards
– Parking, roads, streets and transport
– To switch vehicle registration on flexible parking permit out with 9am and 5pm select option for Waste, planning, environmental health and trading standards during these
times: Mon – Fri, 8am – 8pm, Saturday, 8am – 6pm and Sunday, 1 – 5pm )
– Registrars, bereavement and archives
Education and culture
03000 200 293 Monday to Friday, 9am to 5pm, for:
– Accord card and national entitlement cards
– Libraries (loans, renewals and general enquiries) and information services
– Museums and galleries
– Schools (school placings and school transport) and nurseries
– Family Information Service.
Emergency
If there is an immediate threat to your health and safety or risk of major damage to property out of their office hours of 9am to 5pm Monday to Friday or on a public holiday, please phone their Emergency Response Team on 03000 200 292.
Their other emergency out of hours numbers are:
- Antisocial behaviour – 0800 0510 434 (9pm to 4am)
- Homelessness – 0800 9176 379
- Social work - 0800 7315 520
- Scotland’s Domestic Abuse Helpline – 0800 027 1234
- Samaritans – 116 123
- NHS 24 – 111
Deaf or Hard of Hearing
Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + the required telephone number listed above.
Postal Address
Aberdeen City Council Customer Service Centre
(please also specify service)
Ground Floor
Marischal College
Broad Street
Aberdeen AB10 1AB
Press Enquiries/Media Relations
The media office operates between 9am and 5pm.
In the first instance, media inquiries should be emailed to media@aberdeencity.gov.uk. This email is for members of the media only – public inquiries will not be answered via this email.
They have an out of hours service for urgent media enquiries: 01224 070404. This number is for calls from members of the media only.
Source: Aberdeen City Council