Bristol City Council is the local governing authority for the city of Bristol, responsible for delivering essential public services, managing community development, and shaping the city’s long-term growth. Covering areas such as education, housing, transport, social care, environmental services, and urban planning, the council plays a central role in supporting the wellbeing of residents and maintaining the city’s vibrant infrastructure. Known for its focus on sustainability, innovation, and inclusive development, Bristol City Council works to ensure that Bristol remains a thriving, forward-looking, and socially diverse city.
In this article, we’ve provided contact details of Bristol City Council, such as general enquiries email address, highways helpline number, etc.
General enquiries (main switchboard)
Call: 0117 922 2000
Phone lines are open 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm Friday.
Email or online forms are listed for each service.
Adult care social services (Care Direct)
Help and advice with adult care, report abuse of vulnerable adults.
Adult care and health – online services
Call 0117 922 2700
Bins, recycling and street maintenance
Recycling and bin collections, maintenance of roads and pavements, street lighting, graffiti and fly-tipping, street litter.
Call 0117 922 2100
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Children and families services
Help and advice with children and families, report any concerns about a child or young person.
Children and families – online services
Call 0117 903 6444
Clean Air Zone
call 0117 903 6385
Council housing
Pay your rent, tenancy enquiries, anti-social behaviour, repairs, caretaking.
Call 0117 922 2200
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Out of hours, for emergencies only, 6pm to 8.30am call 0117 922 2050.
Electoral services
By post: Electoral Services, Bristol City Council, B Bond Warehouse (5th Floor), Smeaton Road, Bristol, BS1 6XN
In person: CYPS Reception, B Bond, Smeaton Road, Bristol, BS1 6XN
Call: 0117 922 3400
Their office hours are 9am to 4.30pm, Monday to Thursday and 9am to 4pm, Friday.
Highways
Call 0117 922 2100
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Homelessness prevention
Find out how they can help you if you’re homeless or think you might be homeless in the future.
Call 0117 352 6800
Email: homelessnessadvice@bristol.gov.uk
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Housing benefit and council tax reduction
Work out how much you’ll get, make a new claim, report a change of circumstances, pay a benefit overpayment, enquiries.
Call 0117 922 2300
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Jobs and recruitment
For more information about a role or the application process, email hr.advicecentre@bristol.gov.uk
Legal services
Address for the service of legal documents, claims and letters before claim:
Legal Support, PO BOX 3300, BS1 9NE
Email service.legal@bristol.gov.uk
For legal services queries, email legal.support@bristol.gov.uk
Pest control and dog wardens, pollution and public safety
Report anti-social behaviour, noise and other pollution, risks to public health and safety (such as food risks), issues with pests or dogs
Call 0117 922 2500
Call 0117 922 2500
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Planning and building regulations
Advice and enquiries.
Call 0117 922 3000
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Register office
Get replacement certificates, register a birth or death, register a marriage or civil partnership.
Email register.office@bristol.gov.uk
Call 0117 922 2800
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Bristol Register Office (Main Office), The Old Council House, Corn Street, Bristol, BS1 1JG.
The entrance is on Broad Street.
Opening times:
Monday, Tuesday, Thursday and Friday 9am to 4pm
Wednesday 10am to 4pm. 5pm to 7pm, for appointments only
Saturday mornings appointment only
Southmead Hospital (Branch Office), Brunel Building, Southmead Hospital, Bristol, BS10 5NB.
The office is on the ground floor, next to the cash machine near the second coffee shop.
Opening times – appointment only:
8.30am to 4pm, Monday to Friday.
Transport and streets
Report road and pavement maintenance issues and blocked drains.
Call 0117 922 2100
Phone lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.
Press, public relations and media (PR)
Email press enquiries to: newsdesk@bristol.gov.uk
Office hours are 9am to 5pm, Monday to Fridays excluding Bank Holidays. For press only out of hours enquiries, call 07467 335790.
Council tenants out of hours, for emergencies only, 6pm to 8.30am call 0117 922 2050.
Postal address
Bristol City Council, PO Box 3399, Bristol BS1 9NE
General enquiries (email)
For anything not listed above, email: customer.services@bristol.gov.uk
Source: Bristol City Council