London Councils is a cross-party organisation representing the 32 London boroughs and the City of London Corporation, working to improve services and quality of life for residents across the capital. It leads collaboration between local authorities, influences national policy, and manages key programmes such as transportation, housing support, and grants for community services. By coordinating shared priorities and advocating on behalf of Londoners, London Councils plays a vital role in strengthening local governance, driving regional development, and ensuring that London’s diverse communities receive effective, efficient, and equitable public services.
In this article, we’v provided contact details of London Councils, such as freedom pass email address, office address, taxicard phone number, and more.
London Councils Contact Details
Address:
London Councils
4th Floor
12 Arthur Street
London EC4R 9AB
Phone 020 7934 9999
You can contact them from Monday to Friday 9:00am to 5:00pm, excluding national bank holidays.
Address
4th Floor, 12 Arthur Street
London EC4R 9AB
Freedom Pass
Phone: 0300 330 1433
Email: info@freedompass.org
They no longer provide a face-to-face customer contact service.
Taxicard
Phone: 020 7934 9791
Email: taxi.card@londoncouncils.gov.uk
They no longer provide a face-to-face customer contact service.
Grants
Phone: 020 7934 9622
Email: funding@londoncouncils.gov.uk
For information about the Grants Scheme and funding
London Lorry Control Scheme
Phone: 020 7934 9697
Email: lorry.control@londoncouncils.gov.uk
For information on London Lorry Control Scheme
Health Emergency Badges
Phone: 020 7934 9697
Email: HEB@londoncouncils.gov.uk
For information on Health Emergency Badges
Complaints
Complaints about Freedom Pass
Email: info@freedompass.org
Phone: 0300 330 1433
Complaint for:
– Older Persons application delays
– Delays to receiving passes
– Freedom Pass card not working, deactivated, reactivate
– Staff conduct
– Incorrect information given
– Unsatisfactory service
– Failure to follow policies and procedures
– Portal login issues
Email: FOI-DPA.Complaints@londoncouncils.gov.uk
Complaint for:
– Incorrect information provided on London Councils website
– Escalating a complaint to Stage Three
– Raising a complaint about a contractor(s) that delivers the Freedom Pass service on our behalf
Complaints about Taxicard
Email: taxicardcustomerservices@comcab.com
Phone: 020 7908 0271
Complaint for:
– Journeys (late, did not come etc)
– Taxi driver conduct
– Overall service received
– App and Web booking issues
Email: Taxi.card@londoncouncils.gov.uk
Complaint for:
– Application delays/Issues
– Incorrect information on London Councils website
– Unable to contact London Councils TaxiCard team (Telephone / Email)
– London Councils Staff Conduct
Complaints contact
If you wish to make a complaint about a service provided by London Councils, or enquire about the progress of your complaint, please contact the Corporate Complaints Officer:
Complaints procedure:
Corporate governance team
London Councils, 4th Floor, 12 Arthur Street
London EC4R 9AB
Email: complaints@londoncouncils.gov.uk
Contacting the Local Government Ombudsman
Once you have completed the London Councils Complaints process, if you are not satisfied with the outcome of how they have responded to your complaint, you can take the matter further by contacting the Local Government Ombudsman.
The Local Government Ombudsman
Phone: 0300 061 0614
PO Box 4771
Coventry CV4 0EH
United Kingdom
Policy Teams
Associate Director: Programme Office
Matthew Snelling
matthew.snelling@londoncouncils.gov.uk
Associate Director: Climate & Environment
Kate Hand
kate.hand@londoncouncils.gov.uk
Associate Director: Borough Financial Resilience & Devolution
Michael McVicker
michael.mcvicker@londoncouncils.gov.uk
Associate Director: Transport, Infrastructure & Planning
Katharina Winbeck
katharina.winbeck@londoncouncils.gov.uk
Associate Director: Economy, Skills & Growth
Dianna Neal
dianna.neal@londoncouncils.gov.uk
Associate Director: Children, Young People & Community
Caroline Dawes
caroline.dawes@londoncouncils.gov.uk
Associate Director: Housing
Alex Sewell
alex.sewell@londoncouncils.gov.uk
Director of Climate Unit
Hannah Jameson
ClimateUnit@londoncouncils.gov.uk
Corporate
Media & Press
Phone: 020 7934 9970
Email: lcpress@londoncouncils.gov.uk
If you have an urgent enquiry that directly concerns London Councils, please call the out of hours line on 020 7934 9989
FOI
Email: FOI@londoncouncils.gov.uk
When making your request please include:
– Your name
– An email or postal address
– Details of information required
Accounts
Phone: 020 7934 9999
Email: accounts@londoncouncils.gov.uk
Parliamentary engagement
Email: lcparliament@londoncouncils.gov.uk
Political advisors
Conservative
Ekta Gohil
Phone: 020 7934 9502
Email: ekta.gohil@londoncouncils.gov.uk
Labour
Edward Parker Humphreys
Phone: 020 7934 9705
Email: edward.parkerhumphreys@londoncouncils.gov.uk
Liberal Democrats
Daniel Houghton
Phone: 020 7934 9503
Email: daniel.houghton@londoncouncils.gov.uk
Source: London Councils