UK Passport Advice and Complaints is the support service provided to help individuals with queries, issues, or concerns related to their UK passport applications, renewals, and travel documentation. Managed through His Majesty’s Passport Office (HMPO), the service assists with guidance on application requirements, processing times, lost or stolen passports, and correction requests. It also offers a formal channel for raising complaints about delays, errors, or service quality. Designed to ensure transparency, efficiency, and user support, UK Passport Advice and Complaints helps applicants navigate the passport process smoothly and confidently.
In this post, we’ve provided contact details of UK Passport Advice and Complaints.
Passport advice and complaints: If you need advice
For general advice, you can:
– Speak to an advisor online using web chat
– use the online enquiry form – you’ll get a reply within 72 hours
– contact HMPO by phone or post
Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Text relay: 18001 0300 222 0000
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
HM Passport Office
PO Box 767
Southport
PR8 9PW
If you need a passport urgently
Call the Passport Adviceline if you need to travel urgently because:
– you need medical treatment
– a friend or family member is seriously ill or has died
– you’re working for, or are representing, the government
Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Text relay: 18001 0300 222 0000
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
To make a complaint
To make a complaint, you can either:
use the online enquiry form – you’ll get a reply within 15 days
contact HMPO by post
HM Passport Office
PO Box 767
Southport PR8 9PW
Online Enquiry Form
To fill out online form, please visit this page and send your passport enquiry to the passport section.
Complaints procedure
Step 1
If you have a complaint about how they handled your passport application, contact their customer contact centre by phone, in writing or by using their online enquiry form.
Phone 0300 222 0000
Text Relay: 18001 0300 222 0000
Write to
HM Passport Office
PO Box 767
Southport
PR8 9PW
Step 2
If you have followed step 1 and are not satisfied with their response, you can ask them to review your complaint.
Step 3
If you have followed steps 1 and 2 and are still not satisfied, you can escalate your complaint to the Independent Examiner of Complaints (IEC) within 3 months of receiving their response.
Email iec@homeoffice.gov.uk or write to:
PO Box 6147
Sheffield S2 9JD
If you decide to escalate your complaint to the IEC team, you will need to provide them with a copy of the final review response.
General Register Office
Online
If your complaint relates to a certificate which you have ordered from GRO, you can use their certificate service order enquiries form to send them a message.
When you submit this form, it will generate an email to them with the details you have supplied.
By phone
0300 123 1837 (+44 300 123 1837 if you are calling from overseas)
Monday to Friday: 8am to 6pm
Saturday: 9am to 1pm
In writing:
Customer Services Manager
Room C1.11
General Register Office
HM Passport Office
Trafalgar Road
Southport PR8 2HH
Source: Passport Advice