The National Archives is the official archive and publisher for the United Kingdom government, preserving and providing access to millions of historical documents, records, and public records. Located in Kew, London, it serves as a vital resource for researchers, historians, and the public, offering insight into British history, governance, and society. The National Archives manages records from central government, the courts, and other official bodies, ensuring their long-term preservation while promoting transparency, education, and public engagement through exhibitions, digital access, and research services.
The National Archives was formed in 2003 by combining the Public Record Office and the Historical Manuscripts Commission. The National Archives merged with the Office of Public Sector Information in 2006. Let’s look at the following contact details.
How to make a comment or complaint
If you wish to comment or complain about any of their services, please speak to a member of staff who will try to sort things out for you directly, or will put you in touch with someone who can help.
Alternatively, you can complaint on this email yourviews@nationalarchives.gov.uk, or you can telephone Quality Manager on +44 (0) 20 8392 5363.
You can also write to their Quality Manager at:
Quality Manager
The National Archives
Kew, Richmond
Surrey TW9 4DU
External review about Complaint
If you are still dissatisfied having followed all the stages of the internal complaints system, you may apply to their independent complaints reviewer, ch&i associates. Please note that ch&i associates cannot review cases involving FOI and Data Protection Act requests.
Mr Jon Wigmore
ch&i associates
64 Plumstead Road
Norwich
NR1 4JU
Telephone number: +44 (0)3301331492
Email: enquiries@chi-assoc.com
Review by the Ombudsman
Should you remain dissatisfied with the outcome of the ICR’s review you can ask your Member of Parliament to put your complaint to the Parliamentary Ombudsman who is an officer of the House of Commons. The Ombudsman is wholly independent of the government.
Further information on this service can be obtained from:
The Parliamentary and Health Service Ombudsman
Citygate
Mosley Street
Manchester
M2 3HQ
Telephone number: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Freedom of Information
If your complaint is about a request under the Freedom of Information Act (FOI) and you are still dissatisfied having received the results of your Internal Review, you should contact:
The Information Commissioner
Wycliff House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone number: +44 (0)1625 545745
Further information
The National Archives is a non-ministerial government department. Their parent department is the Department for Digital, Culture, Media and Sport.
The Chief Executive and Keeper is:
Saul Nassé
The National Archives
Kew, Richmond
Surrey TW9 4DU
The Minister responsible for The National Archives is:
Parliamentary Under-Secretary of State for Arts and Heritage
100 Parliament Street
London SW1A 2BQ
Press Room/Media Inquiries
To contact the media team about The National Archives and its work, please email press@nationalarchives.gov.uk.
Privacy Policy
Telephone: +44 (0) 20 8876 3444.
Postal address: The National Archives, Kew, Richmond, Surrey TW9 4DU.
For more information please contact their Data Protection Officer, Linda Stewart, at the above address. Email addresses follow the format firstname.lastname@nationalarchives.gov.uk.
For independent advice about data protection, privacy and data-sharing issues you can contact the Information Commissioner:
Postal address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113.
National Archive (UK) General Contact Details
Education service general enquiries
To contact them with queries about their education service and online educational resources, please email education@nationalarchives.gov.uk.
Event enquiries
To contact them with queries about specific events, please email boxoffice@nationalarchives.gov.uk.
International collaboration
To contact them if you are an international archive, government or cultural body interested in collaborating with The National Archives, please email iea@nationalarchives.gov.uk.
Shop
See their FAQs for questions about your order. If you still need help, please email bookshop@nationalarchives.gov.uk.
Website
To contact them with queries about their website, not including advice about their catalogue, please email webmaster@nationalarchives.gov.uk.
Source: The National Archive