Middlesbrough is a vibrant town in North Yorkshire, England, known for its industrial heritage, strong community spirit, and ongoing urban regeneration. Situated along the River Tees, it has historically been a center for iron, steel, and chemical industries, shaping its identity as a hardworking and innovative hub. Today, Middlesbrough blends modern development with cultural attractions, including museums, galleries, sports venues, and the nearby Tees Valley landscapes. With a focus on education, business growth, and revitalization, the town continues to evolve as a dynamic place to live, work, and explore.
General enquiries
Phone: 01642 245432 (Monday to Thursday, 8:30am to 5pm, and Friday, 8:30am to 4:30pm)
Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT
Contact a specific team
You may be able to find what you need, or make a payment or application, on the official website rather than calling them.
Please note, your call may be placed into a queue before it’s answered as their phone lines are very busy.
Bins and rubbish
Alternatively you can phone 01642 726001.
Business Rates
Email: ndr@middlesbrough.gov.uk
Phone: 01642 726006
Their phone lines are open Monday to Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.
To set up a Direct Debit to pay your Business Rates, call 01642 726006.
To pay your Business Rates by debit card, call the 24-hour payment line on 01642 726726.
Community support (crisis payments)
If you’re in crisis and need money urgently, you may be able to get a crisis award. Call the Community Support team on 08081 789 278 (Freephone).
Phone lines are open: 9am to 4pm (Monday, Tuesday, Thursday, and Friday), and 10am to 4pm (Wednesday).
Council Tax
To set up a Direct Debit to pay your Council Tax, call 01642 726006. You can also get in touch with them using this number for general enquiries.
Their phone lines are open Monday to Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.
To pay your Council Tax by debit card, call the 24 hour payment line on 01642 726726.
Environment
If you cannot report the problem online, call 01642 726001.
Free school meals
Email: fsm@middlesbrough.gov.uk
Freedom of information (FOI)
If you’re unable to make your FOI request online, call 01642 729696 or 01642 729698.
Housing Benefit and Council Tax Reduction
Phone: 01642 726006
Their phone lines are open Monday to Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.
Needles
Phone: 01642 726001
Press and media
Angus Hoy
Communications Manager
Phone: 01642 729502
Email: angus_hoy@middlesbrough.gov.uk
Mike Brown
Senior Digital Communications Officer
Phone: 01642 728745
Email: mike_brown@middlesbrough.gov.uk
School admissions
Phone: 01642 201890
Email: schooladmissions@middlesbrough.gov.uk
Social care (adults)
Email: adultaccessteam@middlesbrough.gov.uk
Phone: 01642 065070
Minicom: 01642 726980
Out of hours phone: 01642 524 552
Minicom: 01642 602346
Social care (children)
Phone: 01642 726004
Out of hours phone: 01642 524 552
Universal Credit
You’ll need to contact the government for everything to do with Universal Credit, including how much you’re paid, when you’re paid, if your circumstances have changed, why your payments have been stopped, and any complaints.
You can contact the Universal Credit helpline by calling 0800 328 5644.
General Enquiry
If you can’t find the right contact details on the official page or elsewhere on the official website, please call the general enquiry number (01642 245432).
Source: Middlesbrough